Error 500 on all snippets

Support & Feedback
1

I’m getting error 500 “internal server error” on snippets I’ve created in the last couple of months (not logged in). Example: https://pastecode.io/s/2yfjgcyv

Looks like this:
https://i.imgur.com/z7RZmTw.png

Other people have tested the links and get the same error.

2

Hi @hidezillaz

Thanks for reporting this.

We found the root cause: there was an issue affecting password-protected snippets, which could lead to a 500 Internal Server Error. This has been fixed now, and the snippet should load normally.

As a thank you for raising this and helping us catch it quickly, I’ve added 1 month of Premium membership to your account and 50 free search credits.

Appreciate your attention — please let me know if you spot anything else or if any other links still misbehave.

3

Hi,
thanks for fixing the 500 error.

Unfortunately there is still something wrong. After inputting the password everything seems to work but the contents are empty.

https://i.imgur.com/lDV4cZY.png
Same example as before: https://pastecode.io/s/2yfjgcyv

It’s the same on all snippets, password works but empty contents.

4

Hi. thanks for the report (and for confirming the 500 is gone).

That paste was automatically marked as spam by our moderation system, which is why you could enter the password successfully but still end up with empty content. We manually reviewed it and removed the spam flag, it should be working normally now on your example link.

Also, thanks for pointing this out: when a snippet is password protected, our UI currently doesn’t show the moderation info/banner correctly. We’ll fix that so the moderation status/message is visible even on password-protected snippets.

If you still see empty contents after this, please try a hard refresh (Ctrl+F5) and let me know what browser/device you’re using.

5

seems like your “moderation system” needs some work if a regular javascripty is tagged as spam? where is the logic in that?

6

Totally fair point and sorry for the confusion on our side.

We analyze every pasted snippet using a layered pipeline: rule-based checks, our own ML model, and a stronger fallback AI model. If anything looks potentially against our Terms of Service, the snippet is flagged for manual review rather than being permanently blocked.

In your case, your snippet was actually flagged for manual review (I incorrectly stated otherwise in my previous message). After reviewing it, we confirmed it was a false positive and approved it.

Even with multiple layers, rare false positives can happen, especially with certain JavaScript patterns that sometimes resemble malicious or obfuscated behavior. We’re continuing to tune the system to reduce these cases.

Thanks for your patience and for calling it out, it helps us improve.